2011 Report
Council, through Opinions Market Research Limited, conducted a Resident Satisfaction Survey in June 2011. The survey report, including the questions used in a telephone survey, is attached to this report.
The survey not only provides a representative indication of Council's performance in relation to key activities, but this, as the first such survey, also represents a benchmark against which future performance can be measured.
Documents
Resident Satisfaction Survey - June 2011 (PDF, 3MB)
Agenda item for Resident Satisfaction Survey - August 2011 (PDF, 102KB)
Summary
An excerpt from the Council agenda item is as follows:
Overall
Performance of Grey District Council
- With a 90% satisfaction rating, the outcome is most favourable. The mean score of 4.2 out of 6 is high. In future, the focus should be on changing the views of the 9% dissatisfied and lifting the mean score of 4.2 out of 6.
Performance of Mayor and Councillors
- With a 91% satisfaction rating and a mean score of 4.5 out of 6, the Mayor and Council have every reason to be proud. The future focus will be on attending to the 7% that are dissatisfied.
Overall Service When Contacting Council Offices
- With an 88% satisfaction rating and mean score of 4.7 out of 6, Council's Administration has done well. The focus will certainly be on the 11% dissatisfaction rating.
Rates Spend on Services and Facilities
- At 77% satisfaction, Council is generally doing well but 16% are dissatisfied with Council's performance. This is not a high percentage but certainly leaves room for improvement.
Satisfaction with Council's Facilities and Services
Parks and Reserves
- At only 5% dissatisfaction, the service does well. There is still room for improvement though.
Refuse Collection
- At 85% satisfaction, the service does surprisingly well given the lack of recycling. Refer to the more in-depth discussion later in the report regarding household refuse.
Roading
- Whilst at 81% satisfaction the service does well, there is a 17% dissatisfaction rating which deserves ongoing attention. This may well be in relation to rural areas without sealed roads.
Civil Defence in the Household
- With 18% of our community not prepared, it does provide room for improvement to get the message out there. It needs to be investigated whether it is due to a she'll be right attitude or a potential lack of us getting the message out.
General
The survey confirmed a high general resident satisfaction with Council and its services. As indicated, there are areas for improvement and we will drill down to get a clear feel for the reasons why reasonable numbers of residents are dissatisfied with some services and will address these within existing budgets or as part of the next Annual Plan/Long Term Plan.
