2020 Report
2020 Report
Council, through Opinions Market Research Limited, undertook the 2020 Resident Satisfaction Survey between 30 October 2020 and 8 December 2020. The survey was conducted after the general election of 2020.
The 2020 survey data was conducted using a hybrid method. This means the surveys were captured by online self-completion surveys as well as telephone interviews. This hybrid model was first introduced in 2019 and this has seen a shift in satisfaction level, due to the nature of the self-selection of the online surveys. In 2020, 200 interviews were conducted by telephone and 273 surveys were completed online.
- Measures the community satisfaction with Grey District Council.
- Provides a picture around areas where performance needs to improve.
- 350 people, residents aged 18 and over
Many thanks to everyone who participated in the survey. The complete report is available to read below.
Resident Satisfaction Survey - 2020
Below are some highlights from the report:
- In 2020, satisfaction with the performance of the Mayor, Councillors and Council has improved. It is at the highest level since 2016.
- 97% of users are happy with the library service and most of the comments are about the staff.
- 90% of users are happy with the service at the Westland Recreation Centre
