2023 Report

Council, through Opinions Market Research Limited, undertook the 2023 Resident Satisfaction Survey between November 2022 and February 2023.

The 2023 survey data was conducted using a hybrid method. This means the surveys were captured by online self-completion surveys as well as telephone interviews. This hybrid model was first introduced in 2019 and this has seen a shift in satisfaction level, due to the nature of the self-selection of the online surveys. In 2022, interviews were conducted by telephone and online surveys, 364 samples in total.

The Resident Satisfaction Survey:

• Measures the community satisfaction with Grey District Council.
• Provides a picture around areas where performance needs to improve.
• is completed by a minimum of 350 people, residents aged 18 and over

Many thanks to everyone who participated in the survey. The complete report is available to read below.

Resident Satisfaction Survey - 2023

Below are some main points from the report:

• Of the 359 respondents to the 2023 survey, 56% were satisfied with the overall performance of Council.
• Just under three quarters (71%) are satisfied with the performance of the Mayor.
• The most common reasons for those who expressed satisfaction with the Council were ‘the Mayor doing a good job’, ‘Council’s stand on three waters’, ‘Council moving forward and getting things done’, and ‘good support, communications, consultation’.
• The most common reasons for those dissatisfied with Council were ‘rates being expensive and money could be better spent’, ‘Council not moving forward and not getting things fixed’, and ‘lack of support, communication, consultation and not listening’.