FAQs

The pools are lined with Myrtha Pool liners (soft vinyl) and are extremely environmentally friendly when they are in manufacturing stage compared to the manufacturing of tiles. It is important that the pool linings are respected to prevent damage.

No. It is the law that children must be accompanied by a responsible caregiver over the age of 16 years. Children under 8 years must be actively supervised by a parent/caregiver. Under 5 years must be within arm's length of their parent/caregiver at all times.

Lifeguards will require swimmers to prove that they are competent swimmers by swimming two widths of the lap pool (performed at the shallow end of the pool) Please do not be offended if a Lifeguard asks you to prove your competence, as it is for your safety.

Yes there are two chair hoists at the pool - one entering the shallow side of the lap pool and one available for entering the spa. There is also wheelchair access into the combined pool via the ramp.

The chlorine is made on site at the pool and the strength of our chlorine is only 1%.

As well as chlorine use, the pool water passes through an ultraviolet process which will eliminate most micro organisms in the pool.

It is a great practice to shower before you enter the pool as it will eliminate contaminations into the pool such as moisturisers. The less of these contaminations entering the pool will mean that the sparkling blue look of the pool will be retained.

Yes it would be greatly appreciated that the staff are aware that you have a medical condition. This means that staff can cater for your needs and will be aware if assistance is required.

To reduce pool contamination babies and children under 3 years of age are required to wear close-fitting swimwear or protective swimwear such as "little Swimmers", these are available for purchase at reception for $2.70 each.

To make the pool safe again, we have to evacuate the affected pool immediately and commence the decontamination process, which can be a lengthy process.

• As a PoolSafe Accredited Pool, we must abide by the New Zealand Pool Water Quality Standards (NZS 5826:2010).
• Faecal matter or vomit from another human can carry dangerous diseases like Cryptosporidium and Giardia. Closing the pool ensures these potential risk are not spread to other pool users.
• All faecal incidents must be noted and recorded, with the information available to the Health Department should a notifiable disease outbreak occur.

What happens before the pool can be repoened?

• The pool must be evacuated and isolated immediately once faecal has been identified.
• Removal of any solid matter.
• The pool must then be dosed with high levels of chlorine to kill any living germs in the water (chlorine must be dosed in excess of 100 mg/l). This level is not safe for humans to swim in.
• Once the chlorine levels in the pool have increased to above 5mg/l, the pool water must remain at this level for a minimum of 30 minutes or (depending on the size of the pool) one full turn over.
• The pool vacuum cleaner is put into the pool to collect any other pieces that may have been missed or that are too small for the human eye to locate
• The pool must be retested to ensure the additional chlorine has dispersed (below 5mg/l) before we can allow people to re-enter the pool.

Why can't the perpetrator be fined?

• Some of the incidents we treat can be as small as grains of rice, which can make it hard to spot instantly and then narrow down who 'done it'.
• Most people are embarrassed and leave instantly before the faecal matter has been spotted.
• Accidents do happen and if someone becomes ill quickly, they may have no warning.

The pools are heated by a boiler which generates heat from burning coal. No wastage of heat occurs as the boiler also heats the pool surroundings to a warm temperature.

Lost property will be held for one week and then disposed of. Socks and underwear will not be held. Please see reception staff to claim lost property.