Complaints about a food business

• Premises cleanliness
• Rubbish dumped outside the premises
• Food display or storage
• Food hygiene practices
• Foreign object found in food
• Smells coming from a food premises
• Food safety issues
• Illegal operation of food business

If you think you have a foodborne illness as a result of food you have purchased and eaten, refer to the "making a food complaint" section of the Ministry for Primary Industries website - click here for the link.

We do not handle complaints about the quality of service, or the palatability or presentation of food. These issues should be raised with the premises' management.

Non-compliance

The Food Act requires the Council to undertake compliance and monitoring activities across the District.

Food Safety officers appointed by the Council have a variety of powers such as seizing or detaining any article believed to contravene food law, the closure of a food premises until it complies with the requirements of the law and in worst cases, prosecution