2015 Report
Council contracted Opinions Market Research Ltd to carry out a telephone and in-person survey in September 2015 of 350 Grey District residents over the age of 18 to measure community satisfaction with the Grey District Council and its services.
The survey confirmed a high general resident satisfaction with Council and its services. As indicated to Council, there are areas for improvement and we will 'drill down' to get a clear feel for the reasons why reasonable numbers of residents are dissatisfied with some services and will address these within existing budgets or as part of the next Annual Plan/Long Term Plan.
Many thanks to everyone who participated in the survey. The complete report is available to read below.
Resident Satisfaction Survey 2015 (PDF, 1.5MB)
Summary of results
Performance of Grey District Council
- The 81% satisfaction rating is the same as the rating achieved last year and is most favourable. Overall satisfaction with Grey District Council's performance is higher than for the group of Councils on average.
Performance of Mayor and Councillors
- The 83% satisfaction rating is the same as the rating achieved last year. Satisfaction with the performance of Grey District Council's Mayor and Councillors is also higher than for the group of Councils on average.
Overall Service When Contacting Council Offices
- The 82% satisfaction rating is 1% lower than last year but remains a very good result. The performance is on par for the group and fifth of the Councils in the group.
Satisfaction with Council's Facilities and Services
- With a 87% satisfaction rating, Council can justifiably feel proud of the quality of the refuse and recycling collection service.
- 89% of residents are satisfied with water pressure and 79% (up 5% since last year) of residents are satisfied with the taste and appearance of water. Obviously it is an area of continuous improvement.
- 76% of residents are happy with the way their property drains stormwater.
- 87% of residents feel safe on our roads. This is testament to the standard of Council's roads.
Perception of quality of life
- 59% of residents feel a sense of pride in the way the District looks and feels. This is expected to be addressed by the CBD Renewal and Signage, Interpretation and Public Art Framework projects.
- 91% thinks the District to be a great place to live.
