2021 Report
Council, through Opinions Market Research Limited, undertook the 2021 Resident Satisfaction Survey between 4th November 2021 and 7 March 2022.
The 2021 survey data was conducted using a hybrid method. This means the surveys were captured by online self-completion surveys as well as telephone interviews. This hybrid model was first introduced in 2019 and this has seen a shift in satisfaction level, due to the nature of the self-selection of the online surveys. In 2021, interviews were conducted by telephone and online surveys, 350 samples in total.
- Measures the community satisfaction with Grey District Council.
- Provides a picture around areas where performance needs to improve.
- 350 people, residents aged 18 and over
Many thanks to everyone who participated in the survey. The complete report is available to read below.
Resident Satisfaction Survey - 2021
Below are some highlights from the report:
- The Mayor, is widely praised for her commitment to the community, high level of visibility, ability to listen and respond to resident’s needs.
- Most consider Council to be actively working for the District, doing a good job, moving forward and getting things done.
- Satisfaction in overall service when contacting the Council Offices has increased in 2021 to 80% from 78% in 2020 and 76% in 2019.
- Residents responded with reasons for the Grey District being a great place to live as, the Grey District being friendly with a sense of community, beauty and natural unspoilt outdoor nature and good relaxed lifestyle.
- Main reasons for satisfaction focuses on the good performance of Council, Mayor, and the Council offering good support, communication, consultation, being approachable, and the Council moving forward.
